We Make IT Better!

When you work at First Call you join a spirited bunch of Montana diehards determined to have a dynamic and challenging career right here in the Big Sky state. We work in wonderful little places like Missoula, Kalispell, Butte and Great Falls. Places that mix just enough town and country to keep a person from feeling fenced in by daily commutes, airports or crowds.

Our clients aren’t Fortune 1000, 5000 or even 10,000. They are Montana small businesses who, like us, are striving to compete and grow professionally without sacrificing their lifestyle. Our clients aren’t country bumpkins — they are industry leaders, growing their businesses and leveraging technology (and First Call) to drive results.

We Make Work Better!

Work becomes a drag when you aren’t challenged, recognized, making a difference and/or you work with a bunch of asses.

Together we:

  • Manage hundreds of different IT environments and applications.
  • Motivate and lift each other up.
  • Help our clients obtain greater value from IT by improving their productivity, reducing their risk and adding strategic value.
  • Put the asses where they belong: “in the barn!” (This is actually one of our written corporate values – no joke.)

The Culture

We work hard but not too hard. We plan ahead and like to win. Process documentation isn’t an ugly word around here. We strive to deliver a superior service and we face adversity as a team working together to get better every day… unless, of course, we have a day off. We’re cooler than your average IT shop because we aren’t your average IT shop.

We Make You Better!

  • On the job training.
  • Paid to earn industry certifications.
  • Ongoing IT, business acumen and customer service skills development.
  • Opportunities to add value and seek out better ways.
  • Team-based challenges and rewards.
  • Vocabulary building – don’t ask.
  • Better than typical Montana pay and benefits. (If you are in-state you know what we mean, if you are out of state we’ll explain.)
  • Career advancement opportunities.
    • Position Tiers
    • Leadership Roles
    • Management Positions
    • Director Positions
  • Department opportunities
    • Technical
    • Sales
    • Account Management
    • Consulting

Click to view Currently Available Positions:

Apply

Job Title: Network Administrator (Net Admin)
Market: Kalispell, Montana
Job Status: Full Time
Employee Type: Hourly
Pay: DOE
Travel / Driver License Required: Yes, typically within 60 mile radius of office.
Work Schedule: 8am-5pm Monday-Friday
Positions Supervised: None

Description of Duties:
Our Network Administrators are responsible for administering IT infrastructure for technology driven companies. They are First Call’s super heros of uptime, compliance, performance and security! The Network Administrator will support an assigned client base on a pre-scheduled rotation and is responsible for:

  • Visiting client sites to perform proactive network administration
  • Managing client LAN/WAN, virtual environments, storage, backup and security technologies
  • Proactive and reactive technical support for client IT infrastructure
  • Participate in new client onboarding including network discovery and creating technical documentation
  • Assessing and benchmarking client IT against standards and best practices
  • Helping clients identify technical risks within their IT environment
  • Working with all of First Call’s teams to deliver comprehensive client IT services

The position requires a well-rounded technical background, strong business intuition, excellent verbal and written communication skills, and the ability to work professionally at all levels: users, managers and executives.

REQUIREMENTS

Background:

  • One to three years of full time hands on experience managing/supporting business class network technologies.
  • 1 or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA) or equivalent 2-year or 4-year college degree.

Technical Experience:

  • Windows Server
  • Email
  • Active Directory
  • Hyper V
  • Switching
  • Firewalls
  • Backups

Exposure to These Products is a Plus:

  • HP and Dell Servers
  • Remote Monitoring & Management Software: example Kaseya
  • Connectwise or other similar service management tools.
  • SQL
  • Sonicwall
Apply Job Status: Full Time
Employee Type: Hourly
Pay: DOE
Travel/License Required: Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Positions Supervised: None

DESCRIPTION OF DUTIES:
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Position Roles & Responsibilities:

  • IT issue resolution
  • IT documentation maintenance
  • Ticket quality assurance
  • Working with IT Team to improve overall IT results for clients
  • After hours emergency support via the on-call rotation

RESOURCE PROFILE:

  • Problem solver
  • Positive attitude
  • Ability to work under pressure
  • Attention to detail
  • Customer service
  • Quality assurance
  • Professional appearance and approach to work

Skills:

  • Intermediate desktop operating system support skills
  • Intermediate workstation peripheral support skills
  • Basic use of server operating system skills
  • Basic networking skills
  • Basic overall troubleshooting skills


Apply Job Status: Full Time
Employee Type: Hourly
Pay: $30-$45k
Travel/License Required: Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Positions Supervised: None

DESCRIPTION OF DUTIES:
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Position Roles & Responsibilities:

  • IT issue resolution
  • IT documentation maintenance
  • Ticket quality assurance
  • Working with IT Team to improve overall IT results for clients
  • After hours emergency support via the on-call rotation

RESOURCE PROFILE:

  • Problem solver
  • Positive attitude
  • Ability to work under pressure
  • Attention to detail
  • Customer service
  • Quality assurance
  • Professional appearance and approach to work

Skills:

  • Desktop operating system support skills
  • Workstation peripheral support skills
  • Intermediate server operating system skills
  • Intermediate networking skills
  • Intermediate overall troubleshooting skills


Apply Job Status: Full Time
Employee Type: Hourly
Pay: DOE
Department: Business Services
Reports To: Delivery Director
Travel Required: 50%+ Local Travel, Some Travel Outside Area
Work Schedule: 8am-5pm Monday-Friday
Positions Supervised: None

Education: Bachelor’s Degree required. MBA preferred.
Experience: 5+ years of IT experience required. 5+ years of customer service experience required. 3+ years of project management preferred. 5+ years of IT Consulting experience preferred.
Computer Skills: Intermediate to advanced computer use skills. Ability to navigate between multiple applications.

Position Summary
The vCIO is an experienced IT consultant with a strong mix of IT knowledge, technical skills, and business acumen. Responsibilities include working with existing client decision makers to provide strategic technology recommendations and budget forecasts for existing and future technology requirements. This position is a dynamic and fast paced mixture of consulting and account management.

Acceptable Performance
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role.
The Virtual CIO must be able to complete each essential job function satisfactorily.
Reasonable accommodations may be made to help enabled qualified individuals with disabilities to perform the essential functions

Position Roles & Responsibilities

  • Promote and represent the corporate culture and core values in all aspects of your job duties.
  • Service with confidence, compassion, respect, gratitude and a smile.
  • Successful onboarding of new clients into First Call’s managed service offering.
  • Maintain strong business relationship with C level professionals and/or decision makers.
  • Leverage team resources to help identify risks that are causing noise
    • Net Admin
    • Central Services
    • Design Desk
  • Proactive approach to technology planning
    • Understand client’s business and their fiscal cycles
    • Prepare and present recommended technology proposals to mitigate risk, reduce noise, and/or align technology with the Business Plan.
    • Recognize existing client / vendor relationships and help to maximize ROI
  • Specific in-depth understanding of the following solutions
    • Application and Cloud Services
    • Networking
    • Servers
    • Client Devices
    • Service Providers
    • VoIP Phone Systems
    • Network Administration and Security
    • Backup
    • Disaster Recovery
    • High Availability
    • Compliance
    • Supportability

Resource Profile

  • Excellent oral & written communication
  • Technical, Business, and Financial acumen
  • Exceptionally strong IT background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 – 500 users, including multi-site environments.
  • Prioritize and understand long term technology strategies
  • Strong project management skills
  • Translation of technical conversations into business conversations
  • Self-starter requiring minimal supervision
  • Business relationship development
  • Vendor acumen
  • Strong software application use
  • Rock solid dependability
  • Steadfast unflustered demeanor
  • Educator/Advisor/Consultant Attitude
  • Passion for data accuracy
  • Professional Appearance



Benefits

  • Competitive compensation
  • Specialized training and development
  • Profit Sharing
  • Challenging assignments
  • Career advancement potential
  • Professional, enjoyable working environment
  • Medical and Dental
  • Cafeteria Program
  • Vacation and Personal Time