Last week, I grabbed coffee with a CEO who couldn't stop gushing about their company's latest AI implementation. They were rattling off stats about how it had transformed their customer service department—until I threw out one simple question: "Who's responsible when...
Picture this: Your IT systems perfectly align with your business goals. Everything runs smoothly, your infrastructure stays secure, and technology actually supports your company's growth without forcing you to dive into technical details. Your internal IT team focuses...
