Managed Services & Technology’s Role in Helping the Hospitality Industry Recover from COVID

They say that smooth seas do not make for skillful sailors. Over the past several months, that belief has been fire tested in this hard-hit business sector. As global communities continue to work tirelessly to combat the spread of the coronavirus, the hospitality industry is facing a future of immediate financial hardship and long term uncertainty. Although the statistics paint a sobering picture, it’s important to remember that the hospitality industry has survived countless challenges and periods of economic downturn — COVID-19 is no exception.




The impacts of the COVID-19 pandemic have hit all industries and the hospitality industry is suffering a great deal.  Experts say the hotel industry may not return to pre-pandemic levels until 2023.


Hotels are operating at 50% capacity and guests are understandably apprehensive.  It’s time to double down on the guest experience.  Every experience needs to be near-perfect.  For this goal to be a reality, IT systems need to be fast and reliable.  Systems need to be flexible and easy to access, yet remain 100% secure. 


Cautious reopening

Required limited capacity

New health and safety requirements

Keeping employees and guests safe and happy amid trying times


Learn from your past, but plan for the future.

First Call made recommendations to consider solutions that are Cloud-based, scalable, reliable, and expertly managed.  These solutions expanded beyond Managed Services and IT helpdesk.  M365 migrations and Microsoft Teams deployments have helped connect hospitality teams when work-from-home became necessary.

Business continuity through hardship builds strong relationships; and maybe even a few skillful sailors!  Best laid plans need testing.  They need to evolve and change with the times.  We are there providing Strategic IT advice when our clients needed it most -finding secure ways to connect to their business, yet maintain safe distance.

Solutions Suggested & Implemented for First Call Hospitality Clients Include:

New Server Implementation

Firewall and Security

Product Purchasing, Licensing and Replacement

Hybrid Backup Solution with Local Backups and Cloud Replication

Migration from On-Premise Exchange (email) to Office 365 Hosted Exchange (email)

Microsoft 365 Implementation


People are resilient, especially so in Montana.

Hoteliers are housing healthcare workers and first responders, establishing employee relief funds, and donating food and meals to food banks, nonprofits, and impacted team members.

Clever new offerings such as the “vacay layaway” or “BOGO” stays paint a promising picture that consumers are eager to travel again.

MMGY Travel Intelligence’s Travel Safety Barometer survey, which tracks the impact of COVID-19 on the intentions of U.S. traveler, indicates that perceptions of safety in the travel industry continue to rise. Interest in leisure travel reached a high in the early Oct. update, with 45% of respondents reporting that they are at least somewhat likely to take a domestic leisure trip in the next six months.

Whether we like it or not, we’re in an all-out war for the future of our hospitality industry. The current crisis is an excellent opportunity to harness the lessons we’ve learned so that we can adopt an improved strategic approach for a brighter future.

Allow First Call to manage your IT while you focus on your core business and adapting to these unprecedented times.

First Call has been present, not only for our Hoteliers but for anyone that needs IT Support, Strategic IT Advice, or Managed Services for their IT systems.  This  COVID crisis is far from over.  Let us help you navigate any rough water ahead.

Let's Work Together!

Schedule a FREE IT Consultation with one of our Business Development Executives to learn more about how to improve your business’s overall IT Infastructure, and start taking action!