“Our IT management before First Call was much more ad hoc. Generally, we just called in support when we had problems, or if we were upgrading systems.  First Call has transitioned us to a more planned and managed support architecture.  

It is personalized to make the best use of our in-house IT resources by backstopping in-house expertise while ensuring we have ready access to more specialized capabilities when needed. 

An advantage of working together for 12 years is First Call knows our blind spots, and they pay extra attention to those areas.”

“In the last 20 years our IT department operated with a frugal mindset on a tight budget. The previous manager was really good at working as a non-profit and doing more with less. 

Growing pains and demands for IT support increasing at a pace we could not keep up with, we recognized suddenly that we could not continue to manage IT with our current structure.

First Call presented us with a path leading to state of the art technology, professional IT standards to guide us and the expertise that could bring us into the 21st century for strategic planning and budgeting all while extending IT resource availability without expanding our internal headcount.

It made a lot of sense and our position had us in primed for an option like this…it just fit and was exactly what we needed. It was the right call.”

“First Call worked to turn our concept for this process into a reality. Their team took the lead to help create the workflow that we needed for our practice to thrive. We are now able to meet with our patients wherever they are and provide the care they need.”