Partnerships require that both parties involved get to know and understand each other’s goals and needs. They require understanding and continuity to grow each member and strengthen the partnership. Managed Services Providers, or MSPs are IT business partners. They work closely with businesses to find unique IT solutions that will grow and adapt as they do. An MSP partnership can assist businesses by connecting them to a team of knowledgeable IT people, reducing IT-related downtime, and provide them with a point of IT-related accountability.
When businesses do experience IT issues, their resolutions need to be found quickly and they need to be accurate. By partnering with MSPs, businesses gain access to an entire team of knowledgeable IT professionals. In an MSP, solutions are found fast by group brainstorming and then executed efficiently by people with the knowledge to get the job done right.
Not only will partnering with an MSP reduce the amount of downtime that a business experiences it will also reduce the number of new IT problems that naturally occur. MSPs use special software that allows them to monitor IT equipment from afar and solve many issues before you ever even notice them!
Businesses who do not have an IT department or MSP tend to lack processes around how employees are supposed to handle new IT issues or requests. This lack of structure allows for finger-pointing and ultimately hinders the resolutions. By partnering with an MSP, businesses can create more structured and streamlined processes and are able to hold one party accountable for their IT support needs.
There are many reasons that businesses need a partnership with a Managed Service Provider or MSP. Access to a team of IT people, proactive monitoring and a streamlined process are just a few. If you are ready to start discussing how an MSP can help your business, contact First Call today!