Choosing a national vendor for a cloud-based phone system means having global reach, financial strength, streamlined customer experience, advanced technology, and application integrations. However, local relationships and support may not be as emphasized.
3rd party handset manufacturers have streamlined the customer experience (onboarding, training, moves/adds/changes etc), and have the most sophisticated technology and application integrations.
CLOUD-BASED PHONE SYSTEMS
FEATURES & FUNCTIONS
The best cloud phone system vendors make this very easy for the customer. They allow customers to add/takeaway users via a portal or through a very friendly set of people on their help desk. Cloud vendors like 8×8 know they need to make it easy for you and if they do they will keep you as a customer for a long time.
Most cloud phone systems have a lot of options because they want to serve the customer in the most flexible way possible. Example: a manufacturing company might have very simple needs on the manufacturing floor, more traditional needs in the office and then complex needs in their customer service department and field sales. The cloud phone system provider will have various licensing subscriptions to get the right set of tools to the right user at the right price for the company.
High reliability & Business Continuity
Safe & Secure Communications
8×8 ensures high reliability and business continuity by delivering its cloud-based communications using secure, fully redundant data centers.
Security and privacy begin with the way data is handled, stored and protected. The 8×8 platform conforms to stringent specifications for securing financial information, customer privacy and computer networks:
• Consumer Proprietary Network Information (CPNI)
• Secure Coding practices including the Open Web Application Security Project (OWASP) and Common Weakness Enumeration (CWE) List
• Fraud Detection
• Secure Endpoint Provisioning
How is your current communications provider handling your data? Here are eight questions to ask.
Business Cloud Phones
Give your employees the right tools to Communicate
Employees and customers increasingly communicate across boundaries of geography, device, time, and channel. Hybrid work is only formalizing a trend already well underway. Challenges arise. As companies search for communications technology that bridges the employee and customer experience gaps, they find that an integrated platform provides the highest level of reliability and security, as well as the best overall value.
Business Cloud Phones
why do we recommend 8×8?
- Streamlined efforts—a single deployment of 8×8’s integrated cloud platform for voice, chat, and meetings
- Risk-free, custom approach—the 8×8 team will be with you every step of the way as you deploy at your own pace
- Savings—reduce up to 50% in communications spend by consolidating various vendors into one easy-to-manage platform
- Reliability—8×8 is the only vendor with platform wide 99.99999% uptime SLA
- Global availability—8×8 offers full PSTN replacement across 40+ countries
CLOUD PHONE SYSTEM
COST OF OWNERSHIP
There are two main things to understand when considering a Cloud Phone System investment:
We strongly recommend that organizations not fall for the free setup. It sounds good but ultimately it will place more work and more stress on your people than the vendor – the result and experience will be less than optimal.
Subscriptions for the service and the carrier fees can be as low as $12/mo per user. The average cost is $20/mo per user but advanced features like Call Center, Contact Center, and/or Analytics can run upwards of $60/mo per user.
Business Cloud Phones
Cloud Phone System Delivery Method
Good vendors have a very well-defined onboarding process that includes pre-programming, shipping and go-live processes. All of this work is done remotely and unless there is a local partner anything locally will need to be self-performed by the customer. This can be acceptable in straightforward, small implementations but its not recommended for anything beyond that.
Business Development Director – First Call Computer Solutions
Meet with Business Development Director, Meg Ross to discuss your IT, Cybersecurity, or Unified Communications needs!
Business Development Executive- First Call Computer Solutions
Meet with Business Development Director, Jayson Olthoff to discuss your IT, Cybersecurity, or Unified Communications needs!