Careers & Culture
Dependable IT for over 25 years
WHO WE ARE
First Call has been providing IT services and support for over 25 years. We have seen business models (and IT managed services companies) come and go. We even lost our way for a year or two back around 2010 when we got sucked into words like efficiency, profitability, and growth.
What we learned: if the relationships with the leaders, managers, and users aren’t strong with each client you are failing them.
The trick is most IT companies believe they are in the IT business: servers, computers, clouds and firewalls. So, they designed their approach that way. First Call is in the service business and we have designed our business accordingly.
We work hard, but not too hard. We plan ahead and like to win. Process documentation isn’t an ugly word around here. We strive to deliver a superior service and we face adversity as a team working together to get better every day… unless, of course, we have a day off. We’re cooler than your average IT shop because we aren’t your average IT shop.
When you work at First Call you join a spirited bunch of Montana diehards determined to have a dynamic and challenging career right here in the Big Sky state. We work in wonderful little places like Missoula, Kalispell, Butte, Great Falls and Helena! Places that mix just enough town and country to keep a person from feeling fenced in by daily commutes, airports or crowds.
Never miss an OPPORTUNITY!
What We Stand For
WIN! A true win is achieved when benefit is received by our customers, employees, alliances and shareholders.
Superior Service! Better than the rest Delivered with commitment, confidence, compassion, respect, gratitude and a smile!
Accept nothing less than ‘A’ level. People, processes, tools and outcomes.
Failure is not an option! Greatness takes time and comes from planning, execution, doing the little things right, adversity and teamwork.
It’s not hard: Got to school, work hard, play fair, share toys, show-and-tell, take recess, no hitting, and be respectful of others.
Plan the work and work the plan. Follow the process.
Seek out better ways. Demand debate.
Add value, offer solutions, focus on outcomes.
See a snake-Kill it. See a win-Praise it!
Remember it may not be our fault, but it is our problem. Own it.
Asses live in the barn.
DEPENDABLE IT SUPPORT TEAM
We pride ourselves on being collaborative, and focused on one common goal, helping Montana Organizations through secure and predictable IT! We respect each other’s unique strengths and perspectives to work together and achieve success. To meet our goals, we must communicate effectively, both in terms of sharing ideas and giving and receiving feedback as well as be adaptable and able to work well under pressure, quickly pivoting to address unexpected challenges.
We are committed to ongoing learning and development of our people, regularly seeking out opportunities to expand each person’s skills and knowledge. We value work-life balance, and recognize the importance of taking care of ourselves, and those around us. We are passionate about the work we do and take pride in our combined mission and strive to make a positive impact in Montana communities!
BENEFITS OF WORKING AT FIRST CALL
First Call Computer Solutions has been in business since 1998 and we don’t plan on going anywhere any time soon.
We pride ourselves on being a family-oriented company with a friendly, welcoming, and supportive culture.
We value employee growth and development and work hard to provide opportunities for ongoing training and advancement.
CHALLENGING BUT REWARDING
As an MSP, we work with a variety of clients and manage multiple projects at once. We provide our employees with challenging and diverse work.
We are actively involved in the local communities we serve, and provide our employees with opportunities to give back and make a positive impact!
First Call Computer Solutions offers competitive salaries and benefits packages to attract and retain top talent.
We stay up-to-date with the latest technology trends and solutions and provide our employees with opportunities to work with cutting-edge technology.
401k with 4% match and discretionary profit sharing
ONGOING IT, BUSINESS & CUSTOMER SERVICE SKILLS DEVELOPMENT
WORK-LIFE BALANCE / FLEXIBILITY
PAID TO EARN INDUSTRY CERTIFICATIONS
PERSONAL IT PURCHASING EMPLOYEE DISCOUNT
We provide our employees with opportunities to grow and advance within their careers while at FC. This can include opportunities for promotions, lateral moves, increased responsibilities, and expanded job duties.
- Position Tiers
- Leadership Roles
- Management Positions
- Director Positions
- Continued education & on the job technical training
Rich and flexible Medical/Dental with a Health Savings Account option. First Call offers eligible participants with the option of enrolling in a High Deductible Health Plan as well as Vision and Dental coverage.
PERSONAL TIME OFF (PTO)
Staff are eligible for this leave on an accrual basis. PTO is intended to provide for both vacation and health related leave needs.
All First Call Employees receive major holidays off with pay.
Our clients aren’t Fortune 1000, 5000 or even 10,000. They are Montana small businesses who, like us, are striving to compete and grow professionally without sacrificing their lifestyle.
Our clients are Montana industry leaders, growing their businesses and leveraging technology (and First Call) to drive results! We know our clients have talent, but sometimes, they need to add more IT experts to the mix. Their operations can be tough trying to run on their own. With us, organizations across Montana can get back to focusing on their business and what they do best!
WHY WORK AT FIRST CALL?
Don’t take our word for it, here of the things our employees have to say about working at First Call.
WE ARE GROWING!
IT can become a soulless slog of button-pushing and glowing screens. We work with and surround ourselves with real people who work together to create wins for our dynamic clients.
Consider becoming one of our IT experts at First Call. We have many areas of focus:
-Business Development Executives
-Technology Alignment Managers
-Security Alignment Managers
-IT Consultants & Sales Engineers