Careers

Job Title: Network Administrator (Net Admin)
Market: Kalispell, Montana
Job Status: Full Time
Employee Type: Hourly
Pay: DOE
Travel / Driver License Required: Yes, typically within 60 mile radius of office.
Work Schedule: 8am-5pm Monday-Friday
Positions Supervised: None

Description of Duties:
Our Network Administrators are responsible for administering IT infrastructure for technology driven companies. They are First Call’s super heros of uptime, compliance, performance and security! The Network Administrator will support an assigned client base on a pre-scheduled rotation and is responsible for:

• Visiting client sites to perform proactive network administration
• Managing client LAN/WAN, virtual environments, storage, backup and security technologies
• Proactive and reactive technical support for client IT infrastructure
• Participate in new client onboarding including network discovery and creating technical documentation
• Assessing and benchmarking client IT against standards and best practices
• Helping clients identify technical risks within their IT environment
• Working with all of First Call’s teams to deliver comprehensive client IT services

The position requires a well-rounded technical background, strong business intuition, excellent verbal and written communication skills, and the ability to work professionally at all levels: users, managers and executives.

REQUIREMENTS

Background:

• One to three years of full time hands on experience managing/supporting business class network technologies.
• 1 or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA) or equivalent 2-year or 4-year college degree.

Technical Experience:

• Windows Server
• Email
• Active Directory
• Hyper V
• Switching
• Firewalls
• Backups

Exposure to These Products is a Plus:

• HP and Dell Servers
• Remote Monitoring & Management Software: example Kaseya
• Connectwise or other similar service management tools.
• SQL
• Sonicwall

DESCRIPTION OF DUTIES:
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Position Roles & Responsibilities:

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Skills:

• Intermediate desktop operating system support skills
• Intermediate workstation peripheral support skills
• Basic use of server operating system skills
• Basic networking skills
• Basic overall troubleshooting skills

DESCRIPTION OF DUTIES:
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Position Roles & Responsibilities:

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Skills:

• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate server operating system skills
• Intermediate networking skills
• Intermediate overall troubleshooting skills

Education: Bachelor’s Degree required. MBA preferred.
Experience: 5+ years of IT experience required. 5+ years of customer service experience required. 3+ years of project management preferred. 5+ years of IT Consulting experience preferred.
Computer Skills: Intermediate to advanced computer use skills. Ability to navigate between multiple applications.

Position Summary
The vCIO is an experienced IT consultant with a strong mix of IT knowledge, technical skills, and business acumen. Responsibilities include working with existing client decision makers to provide strategic technology recommendations and budget forecasts for existing and future technology requirements. This position is a dynamic and fast paced mixture of consulting and account management.

Acceptable Performance
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role.
The Virtual CIO must be able to complete each essential job function satisfactorily.
Reasonable accommodations may be made to help enabled qualified individuals with disabilities to perform the essential functions

Position Roles & Responsibilities

• Promote and represent the corporate culture and core values in all aspects of your job duties.
• Service with confidence, compassion, respect, gratitude and a smile.
• Successful onboarding of new clients into First Call’s managed service offering.
• Maintain strong business relationship with C level professionals and/or decision makers.
• Leverage team resources to help identify risks that are causing noise
  • Net Admin
  • Central Services
  • Design Desk
• Proactive approach to technology planning
  • Understand client’s business and their fiscal cycles
  • Prepare and present recommended technology proposals to mitigate risk, reduce noise, and/or align technology with the Business Plan.
  • Recognize existing client / vendor relationships and help to maximize ROI
• Specific in-depth understanding of the following solutions
  • Application and Cloud Services
  • Networking
  • Servers
  • Client Devices
  • Service Providers
  • VoIP Phone Systems
  • Network Administration and Security
  • Backup
  • Disaster Recovery
  • High Availability
  • Compliance
  • Supportability

Resource Profile

• Excellent oral & written communication
• Technical, Business, and Financial acumen
• Exceptionally strong IT background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 – 500 users, including multi-site environments.
• Prioritize and understand long term technology strategies
• Strong project management skills
• Translation of technical conversations into business conversations
• Self-starter requiring minimal supervision
• Business relationship development
• Vendor acumen
• Strong software application use
• Rock solid dependability
• Steadfast unflustered demeanor
• Educator/Advisor/Consultant Attitude
• Passion for data accuracy
• Professional Appearance