The Essentials Agreement
We Make IT Better.
We Make Your TEAM Better
Thanks for meeting with us. I hope the time had value and helped you better determine the issues, pains and a solution to help you address them.
Our mission is to be a world class IT relationship provider.
Key points from our meeting:
What is SUCCESS from the “IT Department”?
FEWER ISSUES
LESS RISK
BUSINESS & BUDGET ALIGNMENT
OPERATIONAL BOOSTS
HAPPY END USERS
Fewer issues
Key Performance Indicators:
Number of issues
Severity/impact of issues
Hours of technical resolution time divided by the number of endpoints (PC’s and Servers)
Less risk
Key Performance Indicators:
Regulatory Standards/Gaps/% of alignment
General Cybersecurity Standards/Gaps/% of alignment
Advanced Cybersecurity Standards/Gaps/% of alignment
Business & Budget Alignment
Key Performance Indicators:
IT Operational Expense % of Budget
IT Capital Expense % of Budget
Operational Boosts
Key Performance Indicators:
General IT Standards/Gaps/% of alignment
Quarterly IT Objectives % Completed
(Scope, budget, schedule, satisfaction score)
Annual IT Objectives % Completed
Happy End Users
Key Performance Indicators:
IT Support Client Satisfaction Score
IT Project (end user facing) Client Satisfaction Score
What are the distinct ROLES of IT
What is included within an ESSENTIALS agreement?
Managed Security - Hardware, Software and Services
Anti-Virus Software
Remote Monitoring & Alerting
Firewall Hardware
Firewall Security Services
Wireless Access Point (Firewall integrated)
Dark Web Monitoring
Security Awareness Training
Phish Testing
Patch Management
3rd Party General Application Updates
IT Admin Account Password Management
Backups Encryption
Central Services
Backups/Business Continuity – Hardware, Software and Services
Onsite Server Backup Software
Onsite Server Backup Hardware
Offsite Server Cloud Backup
File Recovery
File System, Operating System or System Failure Recovery
IT Support (please discuss with me your options here as we have different structures available)
Help Desk
Field Support
Account Management
Onboarding
Annual Review
Annual Technology Steering Meeting
Other advice, budgeting, solution quotes
Customer issue resolution
How do the FEES work?
Onboarding
First Call charges an onboarding fee equal to 2x the recurring monthly fee. This is charged upfront and must be paid before work begins.
Recurring
The agreement is billed monthly at the beginning of the month. Credit card, e-check or ACH payment is required.
Agreement TERMS
Super simple with very little teeth – agreement is month to month for the first 12 months (no penalty to exit) after your first 12 months the agreement extends by another 24 months (2-month penalty to exit during that time).
The importance of a vCIO (virtual Chief Information Officer)
It’s a fancy title. We didn’t invent it. A vCIO is a smart technology professional with business experience. They create relationships with the key people in your organization to understand your business, operations, objectives, challenges and opportunities. When they understand you, your team and the needs they can help steer your IT over time to better serve the organization. They understand the technology and the operational challenges organizations face.
In an Essentials agreement you meet with them formally once a year for a Technology Steering Meeting. You also have their direct line, email address and can engage them informally throughout the year as needs for solutions and advice arise.
The importance of a TAM (Technology Alignment Manager)
Think of a TAM like an IT auditor. Once a year they are coming onsite, doing an “Essential” review of your technology against our Essential set of IT and cybersecurity standards. Finding the gaps, improving documentation, proactively reviewing the environment to reduce issues, improve standards alignment and improve the documentation for all parties involved.
The TAM and the vCIO work closely to raise issues up that need attention from the organization, so that good decisions and investments are consistently made.
Choosing an IT Partner
We hope the time spent and information provided has been helpful so far. We want a successful long term relationship, not to be a faceless remote IT vendor. Please provide us feedback on how else we can make the journey of finding a good fit better.
IMPORTANT:
If you are a Montana based-business with 5-50 employees, you may be eligible for a cybersecurity grant up to $8000
This money is available to Montana businesses who are implementing new cybersecurity protection measures with an accredited Montana Cybersecurity Company.
First Call Computer Solutions is an accredited Montana Cybersecurity Company. First Call has multiple proactive managed cybersecurity services.
Businesses can submit one grant application to the program, but the one application can include multiple eligible activity invoices up to $8000.
ARE WE THE IT PARTNER YOU ARE LOOKING FOR?
Schedule a time to have us evaluate your current IT frustrations and show you how our Better Way can solve them.
CONTACT FIRST CALL
CHOOSE THE BETTER WAY
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NEED SUPPORT?
FOR SALES
Sales@firstsolution.com | 406.721.6462
HelpDesk@firstsolution.com | 406.540.1969
FOR WEB SERVICES
WebHelp@firstsolution.com | 406.540.1969