Imagine a TAM (Technical Account Manager) as an IT auditor. They frequently visit your site to assess your technology against our IT and cybersecurity standards. They identify gaps, enhance documentation, proactively review the environment to minimize issues, and ensure standards are aligned, benefiting all parties involved.

The TAM and the vCIO collaborate closely to highlight issues that require the organization’s attention, ensuring that informed decisions and strategic investments are consistently made.

Each client is assigned a TAM who visits the site one to several times a year. Their role, as stated, is to audit the client’s IT and cybersecurity standards, working proactively with the team to ensure alignment and reduce issues. The higher the alignment with standards, the lower the risk and the fewer issues clients face. All client locations managed by First Call will remain audited and aligned.

The TAM enhances documentation quality continuously. Each on-site visit focuses not only on standards alignment and documentation but also on fostering strong relationships, increasing awareness of issues, needs, and various factors

Beyond our standards over time, clients may also want to implement their own standards, specific either to their organization or a division therein. The TAM helps establish these standards and then audits at a specified interval (minimum once a year) to insure alignment.

Minimizing technical gaps and variables is key to driving successful outcomes both in the day to day but also in longer term planning.