Careers
Your IT Career Lives Here
Committed to ongoing learning and development of our people, regularly seeking out opportunities to expand each person’s skills and knowledge.
Dependable IT for over 25 years
Who we are
First Call has been providing IT services and support for over 25 years. We have seen business models (and IT managed services companies) come and go. We even lost our way for a year or two back around 2010 when we got sucked into words like efficiency, profitability, and growth.
Conor Smith is a kid from Missoula & current owner.
The trick is most IT companies believe they are in the IT business: servers, computers, clouds and firewalls. So, they designed their approach that way. First Call is in the service business and we have designed our business accordingly.
We work hard, but not too hard. We plan ahead and like to win. Process documentation isn’t an ugly word around here. We strive to deliver a superior service and we face adversity as a team working together to get better every day… unless, of course, we have a day off. We’re cooler than your average IT shop because we aren’t your average IT shop.
When you work at First Call you join a spirited bunch of Montana diehards determined to have a dynamic and challenging career right here in the Big Sky state. We work in wonderful little places like Missoula, Kalispell, Butte, Great Falls and Helena! Places that mix just enough town and country to keep a person from feeling fenced in by daily commutes, airports or crowds.
What we stand for
Values
- WIN! A true win is achieved when benefit is received by our customers, employees, alliances and shareholders.
- Superior Service! Better than the rest Delivered with commitment, confidence, compassion, respect, gratitude and a smile!
- Accept nothing less than ‘A’ level. People, processes, tools and outcomes.
- Failure is not an option! Greatness takes time and comes from planning, execution, doing the little things right, adversity and teamwork.
Culture
- It’s not hard: Got to school, work hard, play fair, share toys, show-and-tell, take recess, no hitting, and be respectful of others.
- Plan the work and work the plan. Follow the process.
- Seek out better ways. Demand debate.
- Add value, offer solutions, focus on outcomes.
- See a snake-Kill it. See a win-Praise it!
- Remember it may not be our fault, but it is our problem. Own it.
- Asses live in the barn.
IT Careers
Our team
We pride ourselves on being collaborative, and focused on one common goal, helping Montana Organizations through secure and predictable IT! We respect each other’s unique strengths and perspectives to work together and achieve success. To meet our goals, we must communicate effectively, both in terms of sharing ideas and giving and receiving feedback as well as be adaptable and able to work well under pressure, quickly pivoting to address unexpected challenges.
We are committed to ongoing learning and development of our people, regularly seeking out opportunities to expand each person’s skills and knowledge. We value work-life balance, and recognize the importance of taking care of ourselves, and those around us. We are passionate about the work we do and take pride in our combined mission and strive to make a positive impact in Montana communities!
Helping Montana Companies Thrive
Our Clients
Our clients aren’t Fortune 1000, 5000 or even 10,000. They are Montana small businesses who, like us, are striving to compete and grow professionally without sacrificing their lifestyle.
Our clients are Montana industry leaders, growing their businesses and leveraging technology (and First Call) to drive results! We know our clients have talent, but sometimes, they need to add more IT experts to the mix. Their operations can be tough trying to run on their own. With us, organizations across Montana can get back to focusing on their business and what they do best!
A Team You Will Love to Work With
Why our people love first call
We work hard, but not too hard. We plan ahead and like to win. Process documentation isn’t an ugly word around here. We strive to deliver a superior service and we face adversity as a team working together to get better every day… unless, of course, we have a day off. We’re cooler than your average IT shop because we aren’t your average IT shop.
When you work at First Call you join a spirited bunch of Montana diehards determined to have a dynamic and challenging career right here in the Big Sky state. We work in wonderful little places like Missoula, Kalispell, Butte, Great Falls and Helena! Places that mix just enough town and country to keep a person from feeling fenced in by daily commutes, airports or crowds.
Culture & Professional Growth
Benefits of working at first call
At First Call Computer Solutions, our benefits and company culture are the reason for our high retention rate and overall employee moral. Take a look at the benefits you will receive if you decide to join our team and are a good fit:
Stability
First Call Computer Solutions has been in business since 1998 and we don’t plan on going anywhere any time soon.
Culture
We pride ourselves on being a family-oriented company with a friendly, welcoming, and supportive culture.
Professional Growth
We value employee growth and development and work hard to provide opportunities for ongoing training and advancement.
Challenging but rewarding
As an MSP, we work with a variety of clients and manage multiple projects at once. We provide our employees with challenging and diverse work.
Community Involvement
We are actively involved in the local communities we serve, and provide our employees with opportunities to give back and make a positive impact!
Competitive Compensation
First Call Computer Solutions offers competitive salaries and benefits packages to attract and retain top talent.
Cutting-edge Technology
We stay up-to-date with the latest technology trends and solutions and provide our employees with opportunities to work with cutting-edge technology.
Retirement
401k with 4% match and discretionary profit sharing
- Profit Sharing
Health benefits
Rich and flexible Medical/Dental with a Health Savings Account option. First Call offers eligible participants with the option of enrolling in a High Deductible Health Plan as well as Vision and Dental coverage.
- Health, Dental, Vision & Life Insurance Packages
Personal time off (PTO)
Staff are eligible for this leave on an accrual basis. PTO is intended to provide for both vacation and health related leave needs.
Holiday leave
All First Call Employees receive major holidays off with pay.
Ongoing IT, Business & Customer Service Skills Developtment
- Specialized Training & Development
- Ongoing Security, Support and Management
Work-life balance / flexibility
- Professional, Enjoyable Working Environment
Paid to earn industry certifications
- Opportunities to Add Value and Seek Out Better Ways
- Continued Education
Personal IT purchasing employee discount
Career Advancements
Grow in Your Career With First Call
We make you better!
Career Advancements
We provide our employees with opportunities to grow and advance within their careers while at FC. This can include opportunities for promotions, lateral moves, increased responsibilities, and expanded job duties.
- Position Tiers
- Leadership Roles
- Management Positions
- Director Positions
- Continued Education
Department Opportunities
- Technical
- Business Development
- Account Management
- Consulting
- Marketing
Join the team
Work With Us!
IT can become a soulless slog of button-pushing and glowing screens. We work with and surround ourselves with real live people who work together to create technology wins for our dynamic clients.
Consider becoming one of our IT experts at First Call. We have many areas of focus:
- Support Engineers
- Project Engineers
- Technology Alignment Manager
- NOC Engineers
- IT Consultants
- Account Managers
Never miss an opportunity!
Build relationships that last
Business Development Positions
Selling technology, technology concepts, and business outcomes is a lot more fun than selling commodities and widgets.
Our sales positions are “Business Development” positions in part because we are out developing OTHER people’s businesses. How? By showing them what is possible with better technology, processes, and people. It’s a beautiful thing when you can help a business understand where they are and where they could be with the IT, voice and web solutions First Call offers.
Gain experience & go to school
Learn sales or IT from the ground up
First Call has internships (gain professional experience while going to school) and a trainee program (learn a new profession/new field in the real world versus a classroom).
- Do you love technology?
- Is customer service important to you?
- Are you a born...
- Problem Solver?
- Salesperson?
- Relationship Builder or Marketer or Web Developer?
- Are you ready to transition from a job to an IT Profession?
Continue your education
Preparing for the real world
Internships at first call
First Call’s internship program is great for while you are attending school in Missoula.
Gain school credit and work experience all at the same time. Open the door to a potential long-term position with First Call. Internships are typically available for:
- Business/MIS/Marketing Majors
- Computers or Computer Science Major
- Summer, Fall and Spring options
Trainee programs
If you love technology, customer service and are willing to work/train hard consider our training program as an alternative approach to establishing yourself in a new field/industry.
- Areas of focus:
- IT
- Web
- Voice
- Appointment Setting
- Marketing Solutions
- Quoting
Technical Trainees
Do you love technology? Are you terrific with customer service? Are you good at solving problems? Can you handle lots of rhetorical questions?
In just one year under First Call’s training program you can gain:
- Customer Service certifications from a nationally recognized soft skills trainer
- Gain proficiency in enterprise services automation software
- Earn multiple technical certifications from Comptia and Microsoft
- Earn real-time merit-based wage increases as you go
Sales/Marketing Trainees
In just one year under First Call’s sales training program you can gain
- Sales Skills certifications from a nationally recognized sales trainer
- Core skills in cold calling, quoting and database building skills
- Obtain knowledge of IT products and services
- Proficiency in CRM and Marketing software platforms.
Like what you see?
Then don’t hesitate, jump through the hoops and see just how wonderful it is working here at First Call.
Click below to view positions that we are currently hiring for.