Business Services

What is a vCIO?

A vCIO’s priority is to understand technical risk and business impact. They go above and beyond to understand your organization’s environment, objectives, challenges and future plans. As a trusted advisor your vCIO will work with key stakeholders in your organization to develop an IT strategy to leverage technology aliment and minimize risk.

The vCIO intimately understands the organization’s mission, objectives, leadership team and desired organizational and departmental outcomes. This individual serves as your account manager. This is a key role that First Call does provide with its agreement and can add extensive value for organizations highly regulated.

What is a TAM?

Imagine a TAM (Technical Account Manager) as an IT auditor. They frequently visit your site to assess your technology against our IT and cybersecurity standards. They identify gaps, enhance documentation, proactively review the environment to minimize issues, and ensure standards are aligned, benefiting all parties involved.

The TAM and the vCIO collaborate closely to highlight issues that require the organization’s attention, ensuring that informed decisions and strategic investments are consistently made.

Each client is assigned a TAM who visits the site one to several times a year. Their role, as stated, is to audit the client’s IT and cybersecurity standards, working proactively with the team to ensure alignment and reduce issues. The higher the alignment with standards, the lower the risk and the fewer issues clients face. All client locations managed by First Call will remain audited and aligned.

The TAM enhances documentation quality continuously. Each on-site visit focuses not only on standards alignment and documentation but also on fostering strong relationships, increasing awareness of issues, needs, and various factors

Beyond our standards over time, clients may also want to implement their own standards, specific either to their organization or a division therein. The TAM helps establish these standards and then audits at a specified interval (minimum once a year) to insure alignment.

Minimizing technical gaps and variables is key to driving successful outcomes both in the day to day but also in longer term planning.

Solution Design – What is First Call’s Design Desk? 

Solution design is a tailored blueprint for your business’s IT environment. Our solution design team begins by diving into your unique needs and goals, examining your existing technology to understand how it can be optimized. From smaller networking projects and adding new PCs, to larger infrastructure overhauls, we assess requirements, identify gaps, and create a structured roadmap to ensure your IT aligns seamlessly with your objectives.

This team collaborates closely with our TAMs and vCIOs to develop a scalable architecture, choosing the right mix of hardware, software, and network solutions that allow your business to grow seamlessly. Every component is carefully selected to match your current and future needs, ensuring that your technology investments align with your business objectives.

Our solution design process produces clear, actionable quote proposals that bridge planning and implementation. These detailed specifications give our professional services team everything they need to execute your solution with precision.

As your business evolves, our solution design team remains by your side, adjusting configurations and expanding capacity as needed. This ongoing partnership reduces potential issues, enhances security, and builds a technology framework that supports both your daily operations and long-term goals.

What is First Call’s Delivery Department?

First Call’s delivery department is where we ensure your IT needs are met with precision and care. Our department is divided into two specialized teams that provide predictable, advisable, and secure IT solutions: The Professional Services Team and the Support/Helpdesk Team.

What is Success from an IT & Cybersecurity department 

Onboarding – STEP BY STEP 

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