Montana Dental Office’s Technology continues to Grow and Flourish with First Call
Before becoming a client of First Call, Family Dental Group was partnered with a one-man IT shop in Missoula with limited ability to provide support, tools, and reliability for their growing network.
FDG was in dire need of a strong team of experts to help manage their technology. Rather than relying on one person to give them peace of mind, they needed experts to lean on, and get their IT in order and maximize up-time.
Limited IT support - Previously partnered with a one-man IT shop
In need of Experts
Reduce Issues to maximize time for Patients
STAY WITHIN BUDGET
Remote Support Tools
Robust Documentation System
FDG was looking for a “bench of talent” to help manage, monitor, and support their IT so the business could operate more smoothly and reliably with greater up time.
First Call Employed a suite of managed services including network monitoring, license management, remote support tools, and a robust documentation system that helped managing IT cheaper and more efficient. Shawn (FDG co-owner) appreciates First Call’s technical and administrative flexibility and trusts that First Call can handle any technical issue in his absence.
“You’ve got to trust your attorney, your priest, and your IT Guy.”
“One word, Up time” – The client appreciates our tools, processes, and flexibility that has kept his network online over the last 12 years.
First Call has made license management easier, remote support faster, cheaper and better. Family Dental Group have a much more resilient network now. Hyper-V hosting has improved uptime and performance. It has also given them a more flexible network without investing in multiple physical servers.
Less hardware = Less cost and complexity.
NOTE: Family Dental Group has been with First Call for over 10+ Years. (Since 2008)
“One of the last things I’m worried about when going to the back country is if my IT is working as it should – keeping First Call on the bench is a good investment for us.”
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