Before becoming a client of First Call, Family Dental Group partnered with a one-man IT shop in Missoula with limited ability to provide support, tools, and reliability for their growing network.
FDG was in dire need of a strong team of experts to help manage their technology. Rather than relying on one person to give them peace of mind, they needed experts to lean on, get their IT in order and maximize up-time.
Limited IT support - Previously partnered with a one-man IT shop
In need of Experts
Reduce Issues to maximize time for Patients
STAY WITHIN BUDGET
Remote Support Tools
Robust Documentation System
FDG was looking for a “bench of talent” to help manage their IT so the business could operate more smoothly and reliably with greater uptime.
First Call Employed a suite of managed services including network monitoring, license management, remote support tools, and a robust documentation system that helped manage IT cheaper and more efficiently. Shawn (FDG co-owner)appreciates First Call’s technical and administrative flexibility and trusts that First Call can handle any technical issue in his absence.
“You’ve got to trust your attorney, your priest, and your IT Guy.”
“One word, Uptime” – The client appreciates our tools, processes, and flexibility that have kept his network online over the last 12 years.
First Call has made license management easier, remote support faster, cheaper and better. Family Dental Group has a much more resilient network now. Hyper-V hosting has improved uptime and performance. It has also given them a more flexible network without investing in multiple physical servers.
Less hardware = Less cost and complexity.
Family Dental Group has been with First Call for over 10+ Years. (Since 2008)
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Schedule a FREE Consultation with one of our Technology Specialists to learn more about how to improve your business’s Plan around technology, and start taking action!