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Preventing Overlap and Role Confusion in Co-Managed IT

Preventing Overlap and Role Confusion in Co-Managed IT

As businesses increasingly integrate external IT service providers with their internal teams, the collaborative model of co-managed IT has become more common. This approach offers significant advantages, including access to specialized expertise and enhanced...

Data Privacy Concerns: Understanding the Challenges Ahead

Data Privacy Concerns: Understanding the Challenges Ahead

Technology plays a critical role in our daily lives, but it also brings a rise in cyber threats. Increased use in technology presents serious risks, urging individuals and organizations to prioritize data protection. The events of 2024 have exposed vulnerabilities...

Building a Service-First Culture: A Guide from First Call

Building a Service-First Culture: A Guide from First Call

Creating a service-first culture goes beyond making clients happy; it’s about fostering relationships grounded in trust, empathy, and accountability. Conor, a leader at First Call, shares insights into the core values and practices that shape their service-oriented...

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