Unified Communications Essentials Agreement

We Make UC Better.

We Make Your TEAM Better

Thanks for meeting with us. I hope the time had value and helped you better determine the issues, pains and a solution to help you address them.

Our mission is to be a world class Unified Communications (UC) relationship provider.

Key points from our meeting:

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What is SUCCESS in Unified Communications

MOBILITY

ENHANCED COLLABORATION

ALIGNED COSTS

ANALYTICS

INTEGRATIONS

MOBILITY

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Key Performance Indicators:

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Calls from any device

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Calls from any location

ENHANCED COLLABORATION

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Key Performance Indicators:

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Messaging

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Meetings

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Video Calls

ALIGNED COSTS

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Key Performance Indicators:

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Growth with your business

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Shrink with your business

ANALYTICS

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Key Performance Indicators:

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Understand usage

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Make good decisions

INTEGRATIONS

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Key Performance Indicators:

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Connect to your business apps

What are the distinct FUNCTIONS of UC

What is included within a UC ESSENTIALS agreement?

Phone System Support

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Support for your cloud phone system

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Support for your client device soft phone

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Support for your physical desk phone

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Basic cloud phone solution administration

How do the FEES work?

Onboarding

First Call charges an on-boarding fee that scales based on your size of deployment. This is charged upfront and must be paid before work begins.

Recurring

Your organization must have a current IT support agreement to be eligible for continued support after implementation. Otherwise, support is direct through the solution vendor.

Agreement TERMS

Typically 1 year with a Microsoft solution and 36 months with our more advanced cloud solutions.

Unified Communication SOLUTIONS

First Call specializes in a variety of communication solutions that could benefit your business including:

Cloud Based Phone Systems

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On Premise Phone Systems

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Conference Room Solutions

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Dell

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Logitech

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Lonovo

Learn more about Unified Communications.

Conference Room Solutions

The importance of a PROJECT MANAGER, ENGINEER, AND TRAINER

Each project is on-boarded by a team; a project manager and at least one engineer that will configure the unified communications solution according to your organization’s needs.

Each project will also be assigned a project trainer to make sure your employees understand how to use the new solution once in place.

The importance of a SUPPORT ENGINEER

Once your solution is in place and assuming you have a support agreement with First Call, our standard IT help desk is available to resolve issues just like any other IT infrastructure.

Choosing an UC PARTNER

We hope the time spent and information provided have been helpful so far. We want a successful long-term relationship, not to be a faceless remote UC vendor. Please provide us feedback on how else we can make the journey of finding a good fit better.