At First Call Computer Solutions, we believe that culture goes beyond words on a wall. It’s about actions, behaviors, and how we respond to challenges. Recently, we had a real test of our culture during an extreme weather event in Western Montana. Here’s how our team demonstrated that our culture is more than just a statement.
Words on a Wall: More Than Just Stickers
In our conference rooms, you’ll find words on the walls representing our cultural values. These are not just decorative stickers or posters; they reflect our core principles. However, culture isn’t about words alone—it’s about how these values are lived out daily by our team.
Culture in Action: Responding to Extreme Weather
During a recent extreme weather event, we had the opportunity to put our culture into action. As an MSP in Montana, we play a crucial role in managing and securing critical infrastructure, including airports, community health clinics, and hospitals. We also support utility companies and rural organizations, which are vital during such crises.
Stepping Up in Times of Crisis
When the weather hit, our team had to act like first responders. It was a critical time for us and our clients. Our ability to respond swiftly and efficiently was put to the test. This event revealed the true character of our organization and our team’s commitment to our clients.
Lessons Learned and Moments of Pride
Extreme events like this either become moments of pride or disappointment. For us, it was a moment of immense pride. Our team rose to the occasion, demonstrating resilience, dedication, and professionalism. We learned a lot about our capabilities and how we can continue to improve.
Acknowledging Our Team and Clients
I want to take a moment to thank our team for their incredible effort. It wasn’t just about the words on the wall; it was about their behavior during a challenging time. Their actions truly reflected our cultural values.
The Annual Culture Book
Every year, we publish a Culture Book where we ask a simple question: “What does First Call’s culture mean to you?” This year, I’m confident that the severe weather incident will be a standout example. It’s a testament to our team’s hard work, planning, execution, and follow-up.
Gratitude for Our Clients
We also owe a huge thank you to our clients. Their understanding and cooperation during this period were invaluable. They demonstrated the same professionalism and resilience that we strive for, making our job easier and more meaningful.
Living Our Values Every Day
At First Call Computer Solutions, our culture is not just about words on a wall. It’s about how we live those words every day, especially during challenging times. We are proud of our team and grateful for our clients, and we will continue to uphold these values in all we do.
Thank you to everyone at First Call and to all our clients. Here’s to continuing to live our values and making a difference.
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